Deserie Rubio is one of a handful of Spanish speakers who handle between 12,000 and 15,000 calls a day from participants in retirement plans managed by Prudential's Enabling Solutions U.S. Business Contact Center in El Paso, Texas.
Historic low unemployment paints a rosy view of the U.S. labor market. But a new survey reveals workers still have anxieties around career opportunities, job security and having the right skills for the jobs available.
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